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Chris and Piers were in Edonia in 2012. They entered a mansion where they found "Ada Wong" and tried to get out of there safely (with "Ada" leading the way). But it was a trap; "Ada" trapped Chris's men and infected them with the C-Virus, causing them to turn into J'avos and one of said men attacked Chris--Chris hit his head on the ground, thus causing the amnesia.

This answer was submitted by: Anonymous    

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